Terms Of Service
All payments made for access to and use of the Whitelist Data platform are non-refundable. This includes, but is not limited to, subscription fees, usage charges, setup fees, and any other associated costs. Once a payment is processed, no refunds or credits will be issued, regardless of usage, account activity, or dissatisfaction with the service.
By utilizing our platform, you acknowledge and agree to this no refund policy. We encourage users to thoroughly evaluate our services before making any financial commitments.
(a) Copying, altering, creating derivative works from, reverse engineering, disassembling, or attempting to discern any source code of the website or Service;
(b) Concealing or removing any copyright notices or other proprietary markings associated with the content available through the website or Service;
(c) Interfering with or disrupting the website, or servers and networks linked to the website, or bypassing, disabling, or otherwise obstructing security-related features of the Service or features that limit or restrict use or copying of any content or enforce limitations on the Service’s use;
(d) Impersonating any person or entity, permitting third-party usage of the Service under your account, sharing your account details with unauthorized individuals, or utilizing another’s account;
(e) Modifying the website or Service in any way, or employing modified versions of them;
(f) Selling, transferring, sublicensing, or otherwise conveying any rights in the Service or content accessed through the website;
(g) Utilizing any robot, spider, scraper, or automated means to access the Service for any purpose;
(h) Executing actions that place or could place an undue or disproportionately large strain on the infrastructure of the Service;
(i) Deliberately distributing or transmitting worms, viruses, or other harmful, disruptive, or destructive files, codes, programs, or similar technologies, or otherwise using the Service in a manner that contravenes any laws, regulations, or statutes.
Your subscription to the Whitelist Data service is a recurring subscription billed in 30-day increments. By signing up for the service, you agree to a monthly billing cycle, and your payment method will be automatically charged at the beginning of each 30-day period for the applicable subscription fee. This charge will continue on a recurring basis until the subscription is canceled in accordance with these terms.
If you wish to cancel your subscription and stop future billing, you must notify us in writing at support@whitelistdata.com at least within 30 days prior to the next billing cycle. Upon receiving your cancellation request, your access to the service will continue for the remainder of your current 30-day billing period. You will not be billed for any subsequent cycle, and your subscription will terminate automatically at the end of the current 30-day term.
No refunds or prorated charges will be issued for partial use of the service during the final billing cycle. It is your responsibility to submit a cancellation request within the required timeframe to avoid additional charges.
In addition to our subscription-based services, Whitelist Data offers certain features on a pay-per-use basis (“Pay-Per-Usage Services”). To access these services, you must purchase and maintain a balance of usage credits in your account. Credits are purchased in advance and deducted based on your actual usage of eligible features (e.g., Data Enrichment, Identity Resolution). You may add funds and credits to your account at any time through our platform, and we refer to this process as “topping up.”
All credit purchases, regardless of amount or method of payment, are final and non-refundable. Once credits are added to your account, no refunds, reversals, or exchanges will be issued, even if the credits are unused, partially used, or if you discontinue use of the Pay-Per-Usage Services.
To ensure uninterrupted access to Pay-Per-Usage Services, we offer an optional Auto-Recharge feature. If enabled, this feature automatically adds credits to your account when your balance falls below a set threshold that you predefine when you set up the feature. When triggered, your default payment method on file will be charged for the amount that you predefined as how much extra money you would like your account topped up for, which will be converted into the applicable number of service credits based on the current rate. For example, your card will be charged an additional $50 when your credits fall under $10.
Choosing whether to enable or disable Auto-Recharge,
- Monitoring your credit balance and usage,
- Updating or removing your payment method to prevent unintended charges.
- Whitelist Data is not responsible for any charges incurred through the Auto-Recharge feature, and all such charges — like all credit purchases — are non-refundable.
You may review, modify, or disable Auto-Recharge at any time through your account settings. However, any pending or completed transactions prior to deactivation will still be processed and are not subject to cancellation or refund.
Trial Eligibility and Duration
The Trial is available to new users only and is valid for 7 days beginning on the date you sign up (“Trial Period”). During the Trial Period, you will have full access to the WhitelistData Service. The Trial requires a $1 activation fee to verify your payment method and grant access to the Service. This fee is non-refundable.
Automatic Subscription Renewal
By signing up for the Trial, you authorize WhitelistData to automatically upgrade your account to our Basic Plan at the end of your 7-day Trial Period unless you cancel before the Trial expires. The Basic Plan costs $100 per month. Billing will occur automatically each month on the same calendar day that you originally signed up. Your payment method on file will be charged unless you cancel your subscription prior to the end of your Trial Period.
Cancellation Policy
You may cancel your subscription at any time before the end of the 7-day Trial Period to avoid being charged for the Basic Plan.
To cancel, log into your account and follow the cancellation instructions, or contact our support team at support@whitelistdata.com
If you do not cancel before the end of the Trial Period, you will be billed automatically and no refunds will be issued for charges already incurred.
Billing and Payment
You agree to provide valid, current payment information upon registration. By participating in the Trial, you authorize WhitelistData to charge your payment method in accordance with these Terms. Your subscription will continue on a month-to-month basis until canceled by you.
Modifications to the Trial or Plans
We reserve the right to modify or discontinue the Trial program at any time, with or without notice. Any changes will not affect charges or terms already agreed to prior to the change.
Limitation of Liability
WhitelistData is not liable for any damages, losses, or claims arising from your participation in the Trial or automatic renewal of your subscription, except where prohibited by law.